Siemens Digital Industries Software has been recognized for its leadership in digital transformation through customer-centric technology innovation and stable SaaS operations in the PLM and CAD sectors.

Siemens announced on the 11th that it won the Product Lifecycle Management (PLM) and Computer-Aided Design (CAD) categories at the IDC 2024 SaaS CSAT Awards hosted by leading IT research and advisory firm IDC.

This award signifies that the next-generation solutions, including Teamcenter X and Designcenter X, core components of Siemens’ Xcelerator industry software portfolio, have received top global market ratings for customer satisfaction and service operations.

According to IDC's 2024 SaaS Path Survey, which evaluated more than 2,900 diverse companies and organizations worldwide, Siemens received the highest customer satisfaction score in the PLM and CAD Software-as-a-Service (SaaS) space.

Customers have expressed great satisfaction with the security, stable operation, rapid maintenance and continuous technological innovation provided by Siemens’ cloud SaaS service, which has established Siemens as a trusted partner among global manufacturers and engineering companies.

Siemens Digital Industries“Winning the 2024 IDC SaaS CSAT Awards in the PLM and CAD category is a testament to our commitment to providing our customers with the tools they want and the support they need to succeed,” said Joe Bowman, vice president and general manager, PLM Products, Tree Software. “With Teamcenter X and Designcenter X, we will continue to innovate to help manufacturers accelerate their digital transformation and become more competitive and productive at the same time.”

“As product development collaboration accelerates the transition to the cloud and SaaS, manufacturers are reaping significant benefits in terms of time, cost, and quality,” said John Snow, research director for product innovation strategies at IDC. “Siemens’ SaaS offering provides a stable operating environment while minimizing concerns about security and intellectual property protection, which has led to high customer trust.”

IDC's SaaS Path Survey is a global benchmarking study based on more than 30 customer satisfaction metrics and focuses on understanding the needs and expectations of SaaS buyers through in-depth analysis of 23 functional application markets.

The Siemens Xcelerator industry software portfolio includes Teamcenter X for PLM, as well as a range of CAD solutions including Designcenter X, NX™ and Solid Edge® for product design and engineering.

These solutions are key tools to support innovation and digital transformation of manufacturing processes, helping manufacturers around the world shorten product development cycles and maximize cost efficiency.

Especially, real-time updates and smooth service provision through cloud-based SaaS modelWith the ball enabled, customers can respond quickly to changing market demands.

Siemens plans to use this award as an opportunity to further strengthen its customer-centric technological innovation, stable SaaS operation, and customer support system.

Going forward, Siemens plans to continue to develop various services that increase global customer satisfaction and support the digital transformation of the manufacturing industry, and to take the lead in digital innovation across all industries, not just in the PLM and CAD sectors.