Global IT company Lenovo has been recognized for its efforts to innovate its global supply chain through AI integration.

Lenovo ranked eighth in Gartner's 'Gartner Supply Chain Top 25', rising two places from the previous year.

This ranking is derived from a comprehensive evaluation of financial performance, ESG (environmental, social, and governance) indicators, business performance, and expert opinions of companies in various industries, including pharmaceuticals, automobiles, consumer goods, and technology.

Lenovo has been strategically introducing AI technology across its global supply chain with the vision of ‘Smarter AI for All.’

AI-based tools and agents, developed by a team of more than 75 dedicated researchers, significantly improve demand forecasting accuracy and speed up decision-making.

In addition, by applying an intelligent production scheduling system, the time from establishing a production plan to delivering to the customer has been shortened.

“To deliver the technology our customers expect, we must first lead by example internally,” said Che Min Tu, senior vice president and general manager of Lenovo Group Operations. “We have strengthened supply chain resilience through AI integration and established a system that can flexibly respond to changes in the global environment,” he emphasized.

Guan Wei, Senior Vice President of Global Supply Chain, also said, “Through AI-based customer sentiment analysis, we have been able to deeply understand recurring issues, thereby simultaneously improving customer satisfaction and warranty service quality.”

Over the past eight years, Lenovo’s digital transformation strategy has focused on streamlining demand planning, enhancing procurement and supplier collaboration, and improving logistics visibility.

In particular, we are accelerating the implementation of sustainability strategies linked to ESG goals and promoting ‘green innovation’ within the global supply chain, including eco-friendly packaging and transportation, and optimizing production processes to reduce carbon footprints.

Lenovo's global supply chain network currently includes more than 30 manufacturing facilities in 11 regions, including Asia Pacific, China, Europe, the Middle East, Africa, and North and South America.

Among them, a new factory has begun construction in Riyadh, Saudi Arabia, with a target start-up date of 2026, and is preparing to produce millions of laptops, desktops, and servers to meet local demand.

“We are focused on building systems that are not just resilient but also stronger in the face of disruption,” said Ben Massie, vice president of supply chain. “Lenovo’s flexible and robust global supply chain enables us to provide a stable supply of products to markets around the world.”