ECS Telecom (CEO Haenam Hyun), a leading contact center company, is collaborating with NICE to begin providing AI-based ‘CCaaS’.

ECS Telecom announced on the 7th that it has formed a strategic partnership with NICE and will supply the 'NICE CXone' platform to the domestic market.

With this partnership, ECS Telecom will offer its CXone portfolio of digital and agent-assisted CX solutions domestically.

ECS Telecom is a leading contact center solution company with over 500 customers across all industries. NICE is a global leader in CCaaS.

Through NICE CXone, an industry-leading CCaaS (cloud contact center) solution, domestic customers can flexibly provide excellent and seamless digital self-service as well as agent-assisted customer service through the world's best cloud-based customer experience platform.

NICE CXone has been selected as a top leader in Gartner's Magic Quadrant for nine consecutive years, and was also recognized as the only 'Customer's Choice' among CCaaS companies in Gartner Peer Insight this year.

It was also named a Leader in the 2023 Frost & Sullivan Asia Pacific Cloud Contact Center Report.

“We are delighted to be partnering with a global company like NICE,” said Hyun Hae-nam, CEO of ECS Telecom. “This will enable ECS to make a greater contribution while providing more choices to domestic contact center customers,” he said. “ECS Telecom will work with NICE to support customers’ digital transformation.”

“This partnership addresses a key need in the Korean market and will help CX organizations transform their businesses with best-in-class CX and AI solutions,” said Darren Rushworth, President, NICE International. “NICE will leverage ECS’s regional and customer expertise and grow the relationship to help more organizations transition their CX operations into a digital and AI-driven future.”

ECS Telecom, together with NICE, will hold the CXone platform domestic launch conference at the Grand InterContinental Seoul Parnas Grand Ballroom in Samseong-dong on October 29. A number of speakers, including ECS Telecom CEO Hyun Hae-nam and NICE International CEO Darren Rushworth, will share insights on the CXone platform and the CCaaS industry.