Diagnose services and take remote action through the website and customer center app

KT announced that it has launched 'GiGA Care', a self-diagnosis service that allows customers to check their service status and take remote action when problems arise.

Until now, when problems occurred with communication services such as the Internet, IPTV, and Internet phone, customers had to call the customer center directly to check the service status or wait for the A/S technician to arrive. However, now, any KT subscriber can remotely check the service status and resolve malfunction symptoms 24 hours a day, 365 days a year without calling the customer center.


KT's 'Giga Care' allows customers to diagnose service status through the KT.com homepage or KT customer center application (app), and if an abnormality is found, simple remote actions can be taken for each service. Additionally, in case of a malfunction that cannot be resolved through remote measures, you can request A/S dispatch directly from the screen you are using.

KT expects that the launch of this 'Giga Care' service will reduce the number of annual customer complaints (VOC, Voice of Customer) by 72,000, which is 12% of the total VOC, and that the time required to respond to breakdowns will decrease by an average of 10%.

You can check detailed information about ‘Giga Care’ on KT.com (www.kt.com) and the mobile customer center application (app).

Oh Hoon-yong, managing director of KT IT Planning Office’s Management IT Service Team, said, “We launched this ‘Giga Care’ service to improve the quality of customer service,” and “We will do our best to provide the best quality of service for our customers by expanding the scope and functions in the future.”