한국로봇산업협회에 따르면 국내 서비스 로봇 시장은 지난 2022년 기준 약 1조 원 규모를 기록하며 전년 대비 10% 성장한 것으로 조사됐다. LG전자가 구독경제 트렌드에 맞춰 AI 로봇 솔루션 ‘클로이’를 경험하도록 구독 서비스를 시작했다.
Starting this month… ‘Tteobot’ for making fried food will also be launched
LG Electronics aims to expand the number of products eligible for subscription to 22
3 year contract period, professional management support every 6 months
According to the Korea Robot Industry Association, the domestic service robot market is expected to grow 10% year-on-year to reach approximately KRW 1 trillion in 2022. LG Electronics has launched a subscription service to experience its AI robot solution 'CLOi' in line with the subscription economy trend.
LG Electronics announced on July 1 that it will accelerate the expansion of its new B2B business led by the CLOi robot subscription service. Starting this month, the 'robot subscription service (RaaS: Robot as a Service)' will be launched in earnest, allowing customers to use the empathetic intelligence (AI) 'CLOi ServeBot' through subscription in spaces such as retail stores, hotels, hospitals, and restaurants.
LG Electronics is also introducing 'TuiiBot', developed by an in-house venture, as a subscription service. TuiiBot is a manufacturing robot for fried foods that automatically moves the tray and cooks the dough ingredients when placed on the machine. It maintains a consistent taste based on a pre-entered recipe, and prevents safety accidents that may occur during the cooking process with an integrated hood and safety fence.
The subscription contract period for LG CLOi Subbot and T-bot is 3 years, and the monthly subscription fee is 660,000 won and 1.4 million won, respectively.
LG Electronics expects that this subscription to the CLOi robot will be able to resolve the burden of initial purchase costs as well as professional product management and inspection for B2B customers.
During the contract period, LG Electronics provides professional management and services through a care solution manager, including: △ checking the product status including the automatic detection system, distance detection sensor, and motor; △ regularly checking the power switch and charging terminal, robot wheel operation, and exterior damage; and △ cleaning the exterior including the screen, camera, and shelf cover.
The serving expert LG CLOi Servebot has independent suspension on its six wheels. It prevents the soup from overflowing due to sudden stops, sudden starts, and vibrations. It can drive stably on the uneven store floor even when carrying liquid food such as noodles, ramen, and drinks.
In addition, lidar sensors and 3D cameras recognize the space to avoid obstacles in complex stores, and shelves with adjustable heights can hold dishes weighing up to 40 kg. It automatically detects the weight and moves to the return area on its own without pressing the start button when a customer receives food or when a staff member places empty dishes after the meal is over.
Equipped with a ‘CMS (Content Management System)’, you can easily upload content using a mobile app. Through a 10-inch display, various promotional videos and menu information are provided to waiting customers, and when a vacant seat becomes available, they are escorted to their table.
Meanwhile, LG Electronics plans to continue expanding its services by increasing the types of subscription robots in the future. The total number of subscription service products currently operated by LG Electronics is 22. This includes household appliances such as water purifiers, refrigerators, and washing machines, as well as TVs, laptops, and this AI robot.
The LG Electronics newsroom said, “Sales of the home appliance subscription business approached 1 trillion won last year, growing more than 30% year-on-year. Subscription sales have been growing continuously since 2011 when disclosure began, recording a compound annual growth rate (CAGR) of 27% over the past five years,” adding, “LG Electronics expects that subscriptions will lead the change in the service market as a key element of a customer relationship-centered business that maintains a continuous connection with customers.”
LG Electronics’ Lee Seong-jin, in charge of subscription sales, said, “In line with the subscription economy trend, we will continue to strengthen our services so that more customers can experience LG’s differentiated robot solutions.”