Siemens Digital Industries Software accelerates continuous innovation for manufacturers by creating a feedback loop between service execution and product development with new AI-based SaaS integration.

Siemens announced today the release of a new Teamcenter® Service Lifecycle Management (SLM) app on Salesforce AppExchange.

Developed by Siemens in collaboration with Salesforce, the app combines the Teamcenter Service Lifecycle Management solution from the Siemens Xcelerator industry software portfolio with Salesforce Manufacturing Cloud and Salesforce Service Cloud to connect product engineering and product service operations.

The new app will enable manufacturers to adopt a more service-centric business model, improve customer experiences and increase service revenue.

“Siemens and Salesforce are innovatively integrating our service lifecycle and customer relationship platforms to help manufacturers engage with their customers in entirely new ways,” said Zvi Feuer, senior vice president, Digital Manufacturing, Siemens Digital Industries Software. “Through our new collaboration with Salesforce, we’re helping manufacturers move toward servitization with closed-loop integration that combines product knowledge with customer stories,” he said. “The new app will provide manufacturers with an enhanced customer service experience by providing the right information at the right time in a single, centralized location. This will revolutionize service operations, foster collaboration between engineering and service teams, and improve customer satisfaction.”

The new Teamcenter SLM app helps you improve operational efficiency by increasing your first fix ratio, reduce service costs, and improve the alignment between sales and service activities. Service teams can improve customer service experiences and drive revenue growth by equipping them with the right asset information, tools, and assets.

Teamcenter SLM gives technicians and field personnel visibility into customer asset information along with rich product graphical data managed in Teamcenter, helping ensure service activities are completed successfully the first time.

You can also access Salesforce’s AI technology, Einstein, to scan knowledge bases generated from service plans created in Teamcenter to find resources and solutions.

As lessons learned from service events become part of each asset’s digital twin, manufacturers will have easy access to service data to drive continuous product improvement.

“We are excited to work with Siemens to help manufacturers increase efficiency, deliver better services, and create new revenue streams,” said Achyut Jajoo, vice president and general manager, Manufacturing and Automotive, Salesforce. “By combining Salesforce and Siemens’ Teamcenter SLM, powered by real-time data and AI, we can accelerate digital transformation across industries, helping manufacturers deliver better services and create new revenue streams,” he said.

The Teamcenter SLM app is now available on Salesforce App Exchange. Learn more about how Siemens is working with Salesforce to unlock new opportunities for manufacturers, drive digital transformation, and accelerate manufacturing as a service.