Plans to strengthen key call center functions, including volume expansion and fault response, ARS function overhaul, and increased recording file server capacity.

LG U+ and With Innovation, which operates the comprehensive accommodation app 'Yogiyo', announced on the 25th that they have signed a business agreement to enhance the customer center system.

Here, through an agreement with LG U+, Yeogiaeottae will strengthen key call center functions such as ▲volume expansion and failure response ▲ARS function reorganization ▲increase in recording file server capacity through call exchange server (IP-PBX) duplication.

In the event of a future outage, the call center will be able to operate without interruption by immediately replacing the call center server with another server. The number of ARS customer service representative connections will also be reduced by one step, improving functionality. Furthermore, while Yeogi Eottae's four main phone numbers were previously shared by both customers and affiliated stores, these will be converted into dedicated numbers for each customer and affiliated store owner. Server capacity expansion for recording file backup will be completed next month.

Shim Jeong-du, head of the Yeogiyo Service Operations Division, said, “We have prepared to upgrade our customer center by designing it from the customer’s perspective,” and added, “We will continue to provide the industry’s best customer service.”