SK텔레콤이 유심보호서비스 가입 프로세스를 간소화하고, ‘MVNO 유심보호서비스’를 출시해 SKT 회선 알뜰폰 고객까지 가입기준을 확대했다.
Direct phone calls to digitally vulnerable customers, explanation of SIM card protection service, and guidance on signing up
SK Telecom has simplified the process of signing up for its SIM protection service and launched the 'MVNO SIM protection service', expanding the subscription criteria to include SKT line budget phone customers.
SKT announced on the 24th that it will implement various additional support measures so that customers can use the 'SIM protection service' more easily.
This measure was prepared to alleviate security concerns by allowing customers to use the service more easily and conveniently amid growing customer interest in the 'SIM protection service.'
First, SKT has simplified the subscription application process for the 'SIM Protection Service', which can be subscribed to for free at T World.
When signing up for the 'SIM protection service', roaming use is restricted to prevent fraudulent overseas use, which causes the inconvenience of having to go through multiple steps.
Accordingly, as of April 24, the subscription process will be improved so that you can immediately subscribe to the 'SIM Protection Service' by simply canceling your roaming plan. The T World app and homepage settings will be changed so that you can immediately move to the 'SIM Protection Service' subscription screen with one touch after canceling your roaming plan.
In addition, to ensure smooth subscription to the 'SIM Protection Service', the 114 Customer Center's weekly operating hours will be extended from 9:00 AM to 6:00 PM to 8:00 PM starting on the 24th to provide guidance on the 'SIM Protection Service'.
The newly established Cyber Security Incident Response Center (080-800-0577) operates 24 hours a day.Yes, customers can contact a counselor at any time to ask any questions they need.
In addition, for digitally vulnerable customers, in addition to sending text messages, the 114 customer center will also call them directly to provide explanations on how to sign up for the 'SIM protection service'.
The guide will inform customers about the functions and effects of the 'SIM Protection Service' and, if the customer agrees, will help them sign up directly.
This is a measure taken with consideration for customers who have difficulty using smartphone apps, and is expected to be effective in preventing any potential damage.
You can easily sign up by visiting any of the 2,600 SKT stores nationwide.
In order to provide broader customer protection, the 'SIM protection service' will be expanded and provided to budget phone customers using the SKT network.
This service will be provided to all customers of all budget mobile carriers (14 companies) using the SKT network starting on the 24th, and subscription is possible through the customer center of each budget mobile carrier.
In addition, subscriptions through each company's website will be provided sequentially through cooperation with each mobile carrier.
Meanwhile, 1.01 million new subscribers signed up for the 'SIM Protection Service' on the 23rd, and as of 8:00 AM on the 24th, the total number of subscribers is 1.61 million.