U+ NW Division applies RPA across business operations
Reduced 160 tasks and 70,000 hours of simple, repetitive work


Recently, companies are implementing digital transformation (DX) by using RPA to reduce simple and repetitive tasks, creating an environment where they can focus on core business.

LG Uplus announced on the 8th that it is applying Robotic Process Automation (RPA) solutions to its business operations.

Until now, to prevent fiber optic cables from being damaged by disturbing underground communication conduits during road excavation work, LG Uplus had to manually check the websites of each local government to identify excavation plans in advance, verify whether the work would affect the conduits, and then visit the work site to inform construction officials of the risk of damage.

LG Uplus automated this verification process, which was previously performed manually, using RPA. They created an automated processing system that provides information on the impact of excavation work on communication conduits by local government to the relevant personnel. This resulted in saving 2,200 hours of manual labor annually.

Robotic Process Automation (RPA) is a technology that automates simple, repetitive tasks performed by humans using software robots, and it can be utilized for comparing and verifying structured data or replacing repetitive office work.

Since the robot operates according to predetermined logic, it prevents human error and can rapidly process large amounts of data. Once a task is developed, the robot performs the work at the desired time through scheduling, and unlike humans, it can operate 24 hours a day. Development is not difficult, so simple tasks can be developed independently with just a short training period of two to three days.

LG Uplus’s Network (NW) division has been implementing RPA since 2018 and is also focusing on strengthening its employees’ capabilities in business automation. The NW division has trained in-house experts capable of developing RPA, establishing a system that enables direct development without outsourcing.

An official stated that by having business units lead the identification and development of tasks, development time is shortened and the effects of improvement can be felt immediately. LG Uplus has selected representative personnel to perform RPA tasks within each organization, and approximately 20 dedicated staff members are currently active. It is reported that 70,000 hours of work have been improved through the development of about 160 tasks so far.

LG Uplus held competitions to encourage voluntary participation from employees to promote the spread of RPA, shared best practices, and conducted an awards ceremony. Kwak Jun-young, Senior Vice President of NW PI at LG Uplus, stated, “We will lead a change in the way we work by further expanding RPA within the company so that employees can focus on core tasks.”