Rapid service provision possible, including real-time technical support
Supports remote device setup, configuration, deployment, and analysis functions

TeamViewer provides faster wearable setup and remote support to RealWear customers worldwide by strengthening its partnership through the integration of new technologies.

TeamViewer announced on the 17th that it is expanding its partnership with RealWear, a leader in assisted reality wearable solutions for field workers.

Accordingly, TeamViewer's remote access software is integrated with RealWear's newly announced 'RealWear Cloud'.

TeamViewer's software is provided as RealWear Cloud Assistance, a service embedded in the RealWear Cloud.

This not only provides real-time technical support and enhanced collaboration but also enables customers' IT and business operations departments to remotely set up, configure, deploy, and analyze RealWear devices.

Customers can use TeamViewer technology to increase production speed and reduce troubleshooting time for real-wear devices.

In addition, customers can use RealWare Cloud to provide rapid service and manage the enterprise's RealWare devices according to user needs.
<bTeamViewer adds remote support capabilities to the Realware cloud platform, enabling rapid response to actual business requirements.

By combining screen sharing, device interface control, and Voice over Internet Protocol (VoIP) to handle them in parallel, it provides the same experience as providing physical support in the field.

Alfredo Patron, Executive Vice President (EVP) of Business Development at TeamViewer, stated, “TeamViewer has become a larger part of RealWare’s partner systems and technology stack, and the launch of remote device support capabilities in a standardized manner for the first time is a notable achievement. By newly integrating TeamViewer’s remote connectivity capabilities into its cloud platform services, RealWare will be able to provide customers with a new level of remote device support.”

“I am pleased that with the launch of RealWare Cloud Assistance, our partnership with TeamViewer continues to grow and evolve, taking our goal of engaging, empowering, and improving field workers a step further,” said Rama Oruganti, Chief Product Officer (CPO) at RealWare. “RealWare will focus on supporting field workers so that they can concentrate on improving work productivity and safety.”