Personalized consultation support via real-time chat service on the website
A mobile app that allows users to request after-sales service and check its progress is also scheduled to be introduced.

Lenovo Korea (CEO Yong-Nam Kang) announced that it is significantly enhancing the quality of customer service through its online website and mobile app.

Lenovo Korea set out to strengthen its services last October by relocating its technical support customer center dedicated to domestic customers from China to Korea. Since then, it has been continuously striving to provide faster and smoother customer service through an omnichannel strategy that spans both online and offline channels.

As part of this initiative, Lenovo Korea plans to open chat and online consultation services on its customer support website, enabling customers to contact technical support representatives in real time to help resolve issues quickly and easily.


Lenovo Korea Customer Support Website with Various Service Options

For the newly introduced service, Lenovo Korea plans to utilize its own cloud servers to assign agents based on the type of customer inquiry. This ensures that customer inquiries are quickly and accurately connected to professionally trained technical support agents, effectively reducing waiting times and enabling personalized consultation.

Lenovo Korea also plans to introduce a mobile app that allows users to search for product information, make direct purchases, and conveniently check everything from self-diagnosis and after-sales service requests to the service progress. Through this, the plan is to realize customer-centric values and maximize customer satisfaction by providing integrated customer services that encompass not only offline but also online and mobile.

For detailed information on online services, select “Customer Support” – “Technical Support Representative” at the top of the official Lenovo website, or visit the http://support.lenovo.com/kr/ko/contactus page. By entering the product serial number, you can check the warranty period and select from various service options, including chatting with a technical support representative, email consultation, callbacks, and checking the repair progress.

Kang Yong-nam, CEO of Lenovo Korea, stated, “We have received a great deal of feedback regarding Lenovo’s services and have always been striving to provide better service to our domestic customers. We expect that this online service will enable customers to receive service more conveniently and quickly. Lenovo will continue to spare no effort to improve service quality and customer satisfaction.”