Remote support for R-7 smart glasses via TeamViewer QuickSupport
Published2016.07.22 12:10TeamViewer announced that it is partnering with Osterhout Design Group (ODG), the manufacturer of the world's most advanced augmented reality (AR) smart glasses, the R-7 Glasses, to support customers' augmented reality experiences. As a result, users of the R-7 smart glasses can now receive remote technical support on-site via TeamViewer Quick Support.
ODG's smart glasses are generating significant interest across major markets, including healthcare, energy, transportation, warehousing and logistics, and government. Additionally, NASA has adopted ODG's smart glasses products to strengthen its space exploration capabilities.
TeamViewer QuickSupport, designed based on ODG's Android-based operating system ReticleOS, provides an enhanced user experience by enabling real-time support through easy remote connections. With this integration, TeamViewer is now able to recreate scenes that are exactly the same as what users wearing R-7 smart glasses see. This enables IT personnel to remotely manage the site and provide technical support.
Pete Jameson, COO of ODG, said, “The best way to help people interact with the world more practically through technology is to provide the most compact, standalone system possible,” adding, “While we are currently only at the beginning of realizing the infinite possibilities of augmented reality, head-worn computing is rapidly establishing itself as the leading platform for increasing productivity, efficiency, and safety in enterprise and industrial sectors.”
He further explained, "As workflows and applications rapidly mature, R-7 glasses are revolutionizing the way work is done in these fields. Featuring cutting-edge optical, electronic, and industrial designs, the R-7 will provide a wide range of applications and use cases to support customers through the Reticle AppCenter. The TeamViewer QuickSupport app has been rigorously vetted and recognized as one of the apps that delivers the efficiency and experience to meet user expectations."
Alfredo Patron, Vice President of Business Development at TeamViewer, said, “The integration with ODG once again demonstrates TeamViewer’s firm commitment to expanding the use of smart glasses across the enterprise sector. Companies are relying more on technological innovation to maintain agility and competitiveness, and screenless devices like R-7 glasses are providing unprecedented opportunities across industries.” "TeamViewer is also making continuous efforts to invest in the management of devices other than smartphones and desktops, and is expected to continue higher growth in this field," they stated.
The TeamViewer QuickSupport app will be available in the Reticle App Center and can be downloaded with a business or enterprise license.
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