ASUS launches graphics card service at ASUS Royal Club
Published2017.05.24 17:43Products purchased from ST Computer and EMTEK INC are processed at each distributor's service center.
ASUS announced that it will begin offering graphics card services through the ASUS Royal Club, starting on the 24th, to enhance customer convenience. The ASUS Royal Club, which will be responsible for after-sales support for ASUS graphics card services starting May 24th, will focus on providing convenience to domestic customers purchasing through new partners.
Through this, customers who purchase ASUS graphics cards can receive all ASUS graphics card-related services through the ASUS Royal Club without having to contact the importer's (Intec N Company, Coit) service center. Products from existing importers ST Computer, Emtek Inc., and Entec Wise can continue to be serviced by the existing importers.
We expect that this service will reduce customer confusion and improve service quality, increase consumer trust, and resolve inconveniences by providing consistent after-sales service, consumer convenience, and technical consulting.
If a performance or functional defect occurs while using an ASUS graphics card, you can check the importer by checking the serial number. If it is confirmed to be an Intec N Company or Coit product, you will receive service through the ASUS Royal Club. If you use the courier service, you can receive service through the call center.
ASUS Korea Manager Jong-won Lee said, “The launch of the ASUS graphics card Royal Club service actively reflected the opinions of customers who felt inconvenienced by having to contact the existing importer’s service center when they did not know what to do when a problem with a component product occurred.” He added, “We hope to provide better service to customers through the ASUS Royal Club in the future.”
ASUS Royal Club is located in Yongsan-gu, Seoul, and is open weekdays from 9:00 AM to 6:00 PM.
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