Creating a ‘Genie Store’ with Giga Genie AI and Geniebot

KT announced that it will transform its Gangnam Station KT Avenue store into a 'Genie Store' that will feature the 'GiGA Genie AI' robot 'Geniebot' and 'AI Digital Signage' using augmented reality (AR) technology.

KT's AI robot 'Geniebot', which is being introduced this time, is equipped with the 'Gigagenie Conversation Platform', which is a new in-store conversation DB added based on the technology of the artificial intelligence Gigagenie that was released at the end of January.

"Geniebot," designed after KT's character "Kori," will be at the store entrance, offering customer service and providing guidance on key services. Upon entering, it will recognize customers' faces and greet them. Using Giga Genie voice recognition, it will answer simple questions and provide guidance on available services. It can also explain key products and summon staff. It will also offer customers fun and experiences beyond simple guidance, allowing them to take photos with the KT character and play games.

"AI digital signage" is a transparent display attached to the store's front glass. A camera installed nearby automatically recognizes customers passing through the store, and a robot uses a speaker to suggest personalized products based on their pedestrian flow. Additionally, it utilizes augmented reality (AR) technology to show the store's appearance and provides customers with a photo service with various backgrounds.

The voice conversation technology, pedestrian facial recognition technology, AR technology, and robotics technology applied to this 'Genie Store' are all more meaningful in that they were developed by KT Service Research Institute.

To showcase its futuristic smart store, "Genie Store," KT is renovating its KT Avenue store in Gangnam Station into a customer-friendly, experience-oriented space. Starting September 11th, visitors will enjoy a variety of attractions and experiences, including a KT character exhibition and character doll and keychain giveaways. Furthermore, the company plans to develop and introduce an AI kiosk that will allow customers to select their desired mobile phone and even sign up and switch devices.

KT Mass General Manager Lim Heon-moon said, “We hope that customers will experience KT’s innovative technology firsthand in our futuristic smart store, the first in the telecommunications industry to apply AI technology,” and added, “Going forward, KT will continue to expand services that apply innovative technologies based on the AI platform to solidify its image as the number one company in customer recognition.”