LG Uplus Unveils Chatbot Consultation Service on Website
Published2017.12.27 11:09LG Uplus is introducing 'Ubot,' an AI-based chatbot consultation service, on its official website.
U-Bot is a conversational interface chatbot that combines LG CNS's 'Danbi' solution, capable of natural language recognition, with LG Uplus's wired and wireless service consultation scenarios.
With the introduction of U-Bot on the LG Uplus website (www.uplus.co.kr), customers can engage in real-time inquiries regarding billing, real-time data usage, and partner card benefits, as well as participate in daily conversations, through the U-Bot chat window without the need to navigate separate service menus or search for product information.
For example, you can quickly resolve questions such as "When does my mobile phone contract end?" or "What Christmas events are available?" using everyday sentences or words.
In particular, U-Bot is characterized by enhancing the convenience of the customer's website by utilizing an emotional character (U-Bot, age 1) rather than a chat window composed only of text, allowing any customer to approach it easily and in a friendly manner.
Going forward, LG Uplus plans to assist with customer consultations by significantly upgrading features, such as increasing the accuracy of responses to identify not only the meaning of sentences left by customers in the Ubot chat window but also the emotional state contained within them.
Meanwhile, last June, LG Uplus [into] its mobile-only 'U + Customer Center' application We are applying U-Bot and improving the quality of service consultation at customer touchpoints.
관련뉴스
KT, Use Customer Center App as Chatbot
KT announced on the 23rd that the number of users for "Talk Search," an artificial intelligence (AI)-based function that KT introduced first among domestic telecommunications companies in October of last year through its customer service app, has increased more than twofold, surpassing 700,000 monthly users. "Talk Search" is a chatbot function with Korean language processing technology that KT independently developed and holds domestic patents for. Combined with KT's big data analysis techniques and extensive knowledge database, it can accurately understand and process customer intentions. Through the KT customer service app, customers can receive guidance via chatbot conversations for tasks such as viewing billing statements, checking usage, and changing account ownership. For example, users can receive consultations using everyday sentences or phrases such as "What should I do if I have difficulty using my mobile phone due to military enlistment?" or "When does my mobile phone contract period end?"
2017.06.23by 김자영 기자
"챗봇 만들기 어렵지 않아요~"
스마트테크쇼에 챗봇 플랫폼 '인비챗' 제작업체 원더플플랫폼이 참가했다. 데이터 시나리오를 입력하면 누구나 챗봇을 제작할 수 있다. 시나리오 개수는 제한이 없어 현재 24시간 운영하는 인터넷 쇼핑몰 고객지원 분야에 널리 도입되는 추세다. 원더플플랫폼은 인공지능 알고리즘을 활용해 자연어 처리를 지원한다. 또, 챗봇 API와 문서 메뉴얼, 교육 자료를 제공해 챗봇 제작 과정을 돕는다. 생성한 챗봇이나 모듈은 스토어를 통해 판매할 수 있다. 관계자는 "현재 채팅 형태만 지원하고 있지만, 음성인식이나 호환 디바이스도 확장해 나갈 계획"이라고 밝혔다.
2017.06.27by 김자영 기자
[Chatbots Now] Domestic Chatbot Technology, Just Taking Its First Steps, Generating Revenue Through Personalized Recommendations?
Enterprise chatbots, which were expected to reduce labor costs, have failed to deliver tangible results, prompting recommendations that companies should instead pursue revenue generation through deep learning technology applications in personalized recommendation features. AI solution development company Wisenet (CEO Kang Yong-sung) revealed in a recent survey of its clients that chatbots have not demonstrated substantive effects in reducing workforce.
2017.09.04by 김자영 기자
ST Microelectronics and NUS Establish Joint Research Center 'HELIX' for Edge AI
ST Microelectronics and the National University of Singapore have established the 'HELIX' joint research center aimed at implementing embedded AI in edge environments. Over a four-year period, the center will conduct research across the entire technology stack from algorithms to silicon, focusing on memory-centric architecture leveraging ST's 18nm FD-SOI technology and embedded PCM. The core objective is to implement intelligence directly in physical devices such as robots and drones while minimizing energy consumption.
2026.08.28by 배종인 기자
ams, 디지털 포토닉스로 휴머노이드 로봇 감각·소통 기능 지원
ams OSRAM이 디지털 포토닉스 기술을 활용해 휴머노이드 로봇의 감각·소통 기능을 강화하는 솔루션을 공개했다. dToF 센서, 광학식 힘 센서, 구조광 이미터 등으로 주변 환경 인식과 정밀 조작을 구현하며, EVIYOS·ALIYOS 플랫폼으로 LED 기반 비언어 소통을 지원한다. 시장조사에 따르면 휴머노이드 로봇 시장은 2025년 6억 달러에서 2035년 510억 달러로 성장할 전망이며, 로봇의 감각 능력 향상이 핵심 성장 동인으로 작용할 것으로 예상된다.
2026.08.27by 배종인 기자
