KT Launches AI Chatbot Service for Convenience Store Operations
Published2018.01.24 16:04Resolving Work-Related Inquiries through Work Manuals and Product Information
KT announced that it has begun providing an artificial intelligence (AI) helpdesk service called 'GS25 Chatbot Genie' to GS Retail at approximately 12,000 convenience stores nationwide.
'GS25 Chatbot Genie' is a work-support service that allows store employees to ask questions in real time through mobile messenger and receive answers when they have work-related inquiries. For example, when a store employee asks "How do I charge a transit card?", the service provides work manuals, and when asked "What are 1+1 products?", it provides information about the corresponding products and event details. Users can befriend 'GS25 Chatbot Genie' through KakaoTalk Plus Friends and use the service after going through an authentication process.
Last May, KT signed a business agreement with GS Retail for the development of a future store. 'GS25 Chatbot Genie' is the first result of this partnership, with KT's artificial intelligence chatbot solution applied. The chatbot solution is also applied to the KT Customer Center app and kt.com SmartTalk, and is being used by over 700,000 people monthly on average.
Going forward, both companies plan to continue collaborating to implement future stores through initiatives such as real-time monitoring of store ICT infrastructure, enhancing commercial area analysis through big data integration, and improving operational efficiency for store owners and workers.
Park Jeong-jun, Senior Executive at KT's Corporate Customer Division 1, stated, "Through the artificial intelligence chatbot service, we expect to improve not only worker productivity but also store management efficiency for store owners," and added, "In the increasingly competitive convenience store market, we will strive to achieve mutual growth for store owners, GS Retail, and KT through collaboration between different industries—retail and ICT."
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