Opening of a 'Software Upgrade Center' for OS upgrades and after-sales support.
Enhanced convenience features, from premium to mid-priced products

LG Electronics is strengthening its smartphone after-sales support, encompassing a wide range of product lines and functions, through initiatives such as the opening of a software upgrade center, providing customers with the confidence that they can use their smartphones for a long time after purchasing them.

Customers receive fast OS upgrades and accurate feedback on any questions or concerns. From premium to mid-priced products, customers receive regular updates on various convenient features and receive prompt and accurate remote support.



Opening of a 'Software Upgrade Center' for OS upgrades and after-sales support.
LG Electronics launched its "Software Upgrade Center" on the 20th to provide rapid OS upgrades and systematic support for smartphone customers. This center handles customer communication, OS upgrades, and feature-specific software and security updates. It serves as a control tower for after-sales support, ensuring customers can enjoy long-term, reliable use of their LG smartphones once they purchase them.

The first support after the center opened was the OS upgrade of products prior to the LG V30. LG Electronics plans to roll out the Oreo upgrade to the LG G6 next month, followed by the LG V20 and LG G5, which were released in 2016.

LG Electronics upgraded the LG V30 to Oreo after a month of beta testing late last year.

Enhanced convenience features, from premium to mid-priced products
LG Pay and camera convenience features will also be updated. LG Electronics' smartphone payment service, LG Pay, will be updated this month to add ATM cash withdrawal and mobile credit card issuance capabilities. After authenticating with a fingerprint or PIN, users can simply hold the back of their smartphone against the phone reader at a Shinhan Bank ATM, allowing them to use their mobile phone just like a traditional check card, without having to memorize their account number or carry their card. Starting with Shinhan Bank, LG Electronics plans to expand the number of banks supporting its ATMs.

The software update will sequentially update the camera functions of premium models as well as the mid- to low-priced models released this year, such as the LG X4+ and LG X4 starting next month, and the LG Q6 released last year. ▲'Out Focus' that automatically recognizes faces and focuses only on people when taking selfies ▲'Flash Jump Cut' that takes one picture every three seconds for up to 20 consecutive pictures and instantly creates a GIF file ▲'Timer Flash' that notifies with a flash light so that you can know when the picture is taken from afar when taking pictures with a timer.

Upgrade your remote support service to reduce time and location constraints.
Remote support capabilities are also being enhanced to reduce time and location constraints when customers experience inconvenience. "Smart Doctor," which diagnoses your phone's condition and suggests solutions, offers thorough management by increasing the number of diagnostic items from 36 to 40, including periodic automatic backup notifications, Wi-Fi sensitivity checks, wireless router malfunctions, and battery consumption detection. It conveniently notifies users of any abnormalities without requiring them to visit the device.

The "LG Electronics Remote Consultation" app, which supports remote repair services, will feature improved algorithms to enable comprehensive and systematic repairs. Customers will also be able to request direct expert analysis of any issues they encounter, receiving precise results. The "Forum" bulletin board within the "Quick Help" app, where customers can ask questions, will now feature two-way communication, allowing them to receive immediate answers from experts on each feature.

Ha Jung-wook, executive director of LG Electronics' mobile phone business division, emphasized, "After-sales support is a strong commitment to strengthening communication with customers beyond simple functional upgrades and a promise to maintain quality," adding, "We will continue to work to build trust so that customers can use LG smartphones with confidence once they purchase them."

Meanwhile, LG Electronics has been upgrading its empathetic AI features, including AI Camera, Q Lens, Bright Camera, and Q Voice, since the 9th so that existing LG V30 customers can enjoy the same features as the LG V30S ThinQ. Considering the stability of the product, the company plans to upgrade AI features to achieve optimal performance and continue to provide everyday convenience and fun to existing LG smartphone customers.