IBM AI Skills Academy Supported Through IBM Experts
Ensuring Decision-Making Based on Data-Driven Analysis
IBM Watson Talent Utilized in Corporate HR Management
As AI is expected to bring significant changes not only to corporate operations but also to HR management, IBM announced on the 3rd the launch of a new business, "IBM Talent & Transformation."

IBM Talent & Transformation provides AI technology education while enabling enterprises to leverage AI to strengthen employee capabilities, improve workflows, and identify and eliminate bias factors in recruitment.

AI can complement employee capabilities, redefine work, and increase productivity, but this requires training, development, and the adoption of new ways of working. IBM's new service and education program, IBM AI Skills Academy, supports enterprises in planning and executing enterprise-wide AI strategies—such as assessing AI roles and capabilities, building the necessary technical expertise, and establishing organizations that support AI strategy—through IBM experts.

This service targets business and technology professionals ranging from managers working on the front lines of business to senior executives in various fields including marketing, HR, legal, finance, and operations, supporting them in identifying opportunities to add new value to their company's workflows.

The curriculum covers essential areas for AI strategy including deep learning and machine learning frameworks, algorithm application, open source technologies, and data visualization, ensuring that enterprises make decisions based on data-driven analysis rather than intuition.

Additionally, IBM Talent & Transformation provides the IBM Watson Talent solution, which can be utilized in corporate HR management to discover suitable talent and enable current employees to advance their careers. Enterprises such as Citigroup and EY are already collaborating with IBM to leverage this service.

The following solutions, developed by experts in behavioral science, AI, and industrial-organizational psychology, leverage AI's analytical and predictive capabilities.

Watson Recruitment analyzes an organization's hiring history and external data sources to determine the most critical attributes for a given role, then uses AI to identify the most qualified candidates without bias.

Watson Candidate Assistant selects candidates through job seekers' employment and training experience, infers their competencies, and selects the best candidates for hiring positions based on much more sophisticated criteria than existing candidate screening systems.

Watson Career Coach acts as a virtual coach for employees' careers, providing personalized advice based on their competencies, interests, reputation, and career opportunities.

Watson Talent Frameworks define the competencies and skills necessary for successful talent strategies today and establish future-ready workforce organizations tailored to specific industries and needs.

Adverse Impact Analysis (AIA) utilizes Watson AI to analyze, identify, and eliminate unconscious bias stemming from gender, race, age, education, and organizational hiring experience.

Through the AI personalization features provided by these services, employees can develop competencies and explore opportunities for growth within their companies. Additionally, corporate HR teams can detect employee turnover in advance and take proactive measures, and can utilize functions that remove unfair elements by providing warnings when bias appears in language used in job descriptions during employee recruitment.

To properly leverage AI and gain its benefits, enterprises must change how they work, where they work, and how they work. IBM is introducing IBM Garage services for this purpose.

At IBM Garage, client employees work with IBM experts in an environment free from constraints and preconceptions, generating new ideas, rapidly testing them, and iterating through the process of discarding or developing them. Through this process, employees learn and foster organizational change and engagement.

IBM Garage service is a tool for executing, scaling, and managing various innovative projects within an organization amid continuous market changes. Many enterprises, including Ford Motor Company and Travelport, are already utilizing IBM Garage worldwide to create a culture of open collaboration and continuous learning.

Mark Foster, Senior Vice President of Global Business Services, stated, "Enterprises are struggling to address two requirements—digital transformation and business and process innovation—through the application of new technologies such as AI, automation, and blockchain," and added, "The ability to acquire the necessary talent and skills will become the most critical issue."

Meanwhile, IBM's new AI education and related services and Watson Talent solutions were developed through application and operation in IBM's own HR management to drive IBM's own workforce innovation. When IBM applied this service to its own HR management, it was able to achieve benefits exceeding $300 million. In 2017 alone, the company benefited by $107 million, and most importantly, satisfaction among recruitment candidates, employees, and managers significantly improved.

IBM has already successfully completed over 1,000 human resources innovation projects worldwide with clients. Many enterprises are innovating their human capital strategies for business growth by either signing consulting contracts or outsourcing talent recruitment, talent development, and HR management operations to IBM.