Jeonju City is collaborating with the digital platform company Naver to provide administrative services utilizing artificial intelligence (AI) in order to respond more effectively to the persistent COVID-19 pandemic.

Jeonju City and Naver (CEO Han Seong-sook) signed a 'Memorandum of Understanding for Artificial Intelligence (AI) Technology Cooperation' at Jeonju City Hall on the 31st to prepare for the digitalization of public and administrative services in response to social changes such as COVID-19.

This agreement was pursued with the aim of expanding non-face-to-face public and administrative services utilizing artificial intelligence (AI) in fields such as COVID-19 response, social welfare, and digital administration.

In particular, in the field of COVID-19 response, as the number of infected patients continues to accumulate day by day, the 'Naver Clova CareCall Service,' which utilizes AI technology for monitoring contacts, is scheduled to be introduced first in April.

The 'Naver Clova Care Call Service' is a service in which AI automatically calls the elderly and others who cannot be managed through a self-quarantine monitoring app twice a day to check for symptoms such as fever and cough, and sends the results of the check to the staff in charge; it is known to have a voice recognition accuracy of 96%. It appears that the inconvenience of having to call home phones one by one for the elderly and others who cannot currently be managed through the self-quarantine monitoring app will be significantly alleviated.

In addition, Jeonju City and Naver are actively discussing cooperative projects to incorporate AI technology into the operation of vaccination centers and systems that can guarantee the safety of the socially vulnerable, such as the elderly living alone.

"A Naver official stated, 'Clova CareCall,' which is assisting with COVID-19 prevention efforts in partnership with local governments for the first time in Korea by responding flexibly even during unpredictable times, will serve as a good example of how technology can contribute to society in a situation where resources are limited."