Hyundai Launches 'Hyundai Electric Vehicle Master Certification Program' to Foster Electric Vehicle Maintenance Experts
Blue Hands, a dedicated electric and hydrogen fuel cell vehicle (EV) service , will be expanded and maintenance infrastructure will be improved .

Hyundai Motor Company is strengthening its electric vehicle maintenance service capabilities in preparation for the coming era of electrification.

Hyundai Motor Company announced on the 18th that it will begin training specialized electric vehicle maintenance personnel through the new launch of the 'Hyundai Master Certification Program Electrified (HMCPe)'.

Hyundai Motor Company has been striving to improve its electric vehicle maintenance technology through specialized diagnostic technology education and evaluation for electric and hydrogen electric vehicles through the existing technology certification system (HMCP). However, to further enhance the quality of electric vehicle maintenance services and strengthen customer responsiveness, it has launched a new, independent electric vehicle technology certification system, 'HMCPe'.

Through this, Hyundai Motor Company aims to advance its electric vehicle maintenance and diagnostic technology and enhance customer trust, thereby establishing itself as a top-tier electric vehicle company.

Blue Hands engineers are classified into 'all' according to their competency level.After completing the three electric vehicle technical training subjects of 'Basic Electric Vehicle Training, Electric Vehicle Customer Service Skills Upgrade, and Electric Vehicle Diagnosis Training', you will be evaluated on your knowledge of electric vehicle functions and systems and practical diagnosis skills through an objective test administered by Hyundai Motor Company. If you pass, you can be awarded one of two levels: 'e-Technician' or 'e-Master'.

Specifically, △the basic electric vehicle course covers safety technology and understanding of the overall functions/systems of electric vehicles, △the electric vehicle customer service skill-up course is structured to enable smooth explanations to customers when servicing electric vehicles, such as high-voltage batteries, motors and reducers, charging, and power conversion, and △the electric vehicle diagnosis training is centered on major electric vehicle system failure/diagnosis and new technology practice based on 'E-GMP'.

In terms of level, 'e-Technician' is a level that allows for smooth customer service through understanding of electric vehicle functions and systems in general, and 'e-Master' is a level that allows for independent diagnosis/repair as well as understanding of all parts of electric vehicles and can perform high-difficulty repairs and high-tech work.

In particular, the 'e-Master' qualification is only granted to engineers who have obtained the 'Grand Master' or 'Master' level through the existing 'Hyundai Master Certification Program (HMCP)', so a high level of service is expected.

Hyundai Motor Company conducted a nationwide evaluation in March and awarded the 'e-Master' level to a total of 2,032 Blue Hands engineers. The company plans to provide these individuals with various items such as certification plaques, certificates, certification medals, name tags, and patches to strengthen communication with electric vehicle service customers.r />
As the spread of electric vehicles increases, the importance of systematic maintenance services is expected to grow. Hyundai Motor Company plans to do its utmost to enhance customer satisfaction by continuously training specialized maintenance personnel.

We plan to actively pursue the goal of having over 90% of our 'Master' level personnel obtain 'e-Master' within this year, and we plan to have 100% of our electric vehicle-specialized Blue Hands engineers within the first half of the year.

A Hyundai Motor Company official stated, “We have introduced the new ‘HMCPe’ to provide high-quality maintenance services to customers who own electric vehicles,” and added, “Not only Bluehands engineers who provide services at the closest point to customers, but also future commercial and overseas A/S divisions will have expertise in electric vehicle diagnosis/repair technology, so we will proactively provide professional and safe maintenance services without inconvenience to customers.”

Meanwhile, Hyundai Motor Company is responding to electric/hydrogen electric vehicle maintenance through Blue Hands nationwide and is also accelerating the expansion of its maintenance infrastructure.

As of the end of 2021, 371 of the approximately 1,200 Blue Hands nationwide are dedicated to electric vehicles, and an additional 120 locations will be built within the year, bringing the total number of locations to approximately 500, thereby improving the customer maintenance infrastructure environment.

Furthermore, by 2025, all Blue Hands nationwide will be able to service electric vehicles. Currently, 66 dedicated Blue Hands locations are in operation for hydrogen electric vehicles, and 10 more locations will be added this year. By securing 200 dedicated Blue Hands locations by 2025, the government plans to proactively address hydrogen electric vehicle maintenance.