SAP optimizes business processes with its generative AI copilot solution, Joule.

SAP announced on the 4th that it has released 'Joule', a natural language generation artificial intelligence (AI) copilot solution.

JUUL is embedded across SAP's cloud enterprise portfolio and leverages a diverse portfolio of SAP solutions as well as third-party sources for contextual use. JUUL helps employees accelerate their work by optimizing business processes. With its generative AI, users can interact with SAP applications as if they were having a conversation.

SAP plans to integrate JUUL into various SAP applications in the future, including human resources, finance, supply chain, procurement, customer experience, and the SAP Business Technology Platform (SAP BTP).

JUUL will be available for SAP SuccessFactors® solutions and SAP Start later this year, and will be included in SAP S/4HANA® Cloud Public Edition early next year. It will also be integrated into 'SAP Customer Experience', 'SAP Ariba®', and 'SAP BTP' in the future.

SAP plans to unveil updates across its portfolio at upcoming events: SAP SuccessConnect (October 2-4), SAP SpendConnect Live (October 9-11), SAP Customer Experience Live (October 25), and SAP TechEd (November 2-3).

More than 26,000 SAP cloud customers now have access to SAP Business AI through a variety of scenarios and partner solutions.

Meanwhile, SAP is leading the way in building an enterprise AI ecosystem for the future. This includes investments announced in July with Aleph Alpha, Anthropic, and Cohere, and partnerships with Microsoft, Google Cloud, and IBM announced in May. Sapphire Ventures, a global software venture capital firm backed by SAP, is currently investing $1 billion in AI technology startups.

“With approximately 300 million business users worldwide continuing to leverage SAP cloud solutions, JUUL has the power to redefine how businesses and people work,” said Christian Klein, CEO of SAP. “JUUL builds on SAP’s unique position at the intersection of business and technology and is grounded in our approach to business AI: relevance, trust, and responsibility. JUUL doesn’t just understand speech; it understands meaning.”

“As generative AI moves into the next phase after a lot of initial excitement, there is a movement to ensure measurable return on investment,” said Phil Carter, vice president, Global Thought Leadership, IDC. “SAP understands that generative AI will one day be part of our daily lives and work, and is working to build business co-pilots focused on generating answers based on real-world scenarios, while also putting in place the necessary fences to ensure accountability.”