Samsung Electronics Service has consistently topped major service quality surveys this year. It is reported that the company ranked first in both the home appliance and mobile/IT device after-sales service sectors in the Korea Service Quality Index (KSQI) organized by the Korea Management Consulting Association, and that efforts to improve accessibility, such as the expansion of reservation services, were reflected in the evaluation.

Samsung Electronics Service announced on the 22nd the results of the KSQI survey, stating that it ranked first in the home appliance after-sales service sector for 16 consecutive years and in the mobile and IT device after-sales service sector for 15 consecutive years.

KSQI is a system in which a professional evaluation team directly experiences the services of target companies to measure their quality levels.

This year's survey showed that it received high scores in key categories such as service expertise, customer service, and customized service.

Previously, Samsung Electronics Service ranked first in the service center category of the 'Most Respected Companies in Korea' in February, the grand prize for home appliance after-sales service at the 'National Service Awards' in June, and first in all categories of the 'Korea Service Quality Index' and 'National Customer Satisfaction Index' in July.

Samsung Electronics Service completely revamped its service center reservation system this year.

Last April, the locations providing the reservation service were expanded from the existing 23 to all service centers nationwide, and starting in June, the days available for reservations were extended from Monday to Saturday morning.

As a result, the company explained that the number of customers using reservations in June more than doubled compared to March.

On weekends and public holidays, reservation services are available at nine 'Weekend Care Centers' nationwide.

During on-site visits, a 'Plus Inspection' service is provided year-round to additionally inspect Samsung Electronics products currently in use by the customer, in addition to the product submitted for service.

The 'SmartThings Connectivity Service' is also operated in conjunction to provide △product usage methods △based on AIoTIt supports checking the timing for replacing consumables.

'Mobile phone service' vehicles are deployed to areas with difficult access to service centers, and on-site services are provided to customers in island and mountainous regions.

The company added that in the event of a disaster such as a wildfire or flood, a special service team is dispatched to the site to support product inspection, repair, and cleaning.

"I sincerely thank our customers for selecting us as number one in all categories of the 2026 major service quality survey," said Kim Young-ho, Executive Vice President and CEO of Samsung Electronics Service. "We will continue to do our best to ensure customer satisfaction."