On the 14th, KT published the 'KT AX Insight Report,' analyzing the current status and challenges of AI transformation (AX) in the finance and public sectors based on survey data. The report consists of two editions—finance and public sector—and includes response strategies according to regulatory changes such as relaxation of network isolation regulations and phased implementation plans.

A survey was conducted in July targeting 400 respondents total: 200 employees from domestic banks, securities, insurance, and card companies, and 200 employees from central ministries, local governments, and public institutions. Results showed that 59.5% of financial institutions and 30% of public institutions have entered the AX execution phase, including proof of concept (PoC), partial business application, or enterprise-wide rollout.

In the finance sector, proving return on investment (ROI) and securing AI reliability were identified as major challenges.

 

For the finance sector, the report includes task selection that can quickly demonstrate results such as repetitive document processing and customer response, establishment of ROI measurement systems, and approaches for data standardization and AI governance building.

 

 

Jang Dae-sung, Senior Executive of the Enterprise Strategy Division at KT Enterprise, stated, "We hope that the AX Insight Report, created based on customer feedback, will contribute to successful AX implementation for B2B and B2G customers."