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KTH Unveils AI Customer Service Analysis Solution at Data Promotion Week
Published2017.11.06 11:52KTH announced that it will showcase the big data platform 'KTH DAISY' and 'DAISY CS Solution' at the '2017 Data Promotion Week for Leading the Fourth Industrial Revolution (Data MAGIC Week)' hosted by the Ministry of Science and ICT, taking place from the 7th to 8th at the Seoul COEX InterContinental.
The '2017 Data Promotion Week' is the nation's largest data-themed event designed to enhance interest in big data through participatory exhibitions such as analysis and visualization experiences and to create new business opportunities in the era of the fourth industrial revolution. In line with the recent surge in interest in artificial intelligence technology and big data technology trends, KTH is also unveiling the 'DAISY CS Solution' utilizing the big data platform 'KTH DAISY'.
The 'DAISY CS Solution' is an AI-based customer VOC (Voice of Customer) data analysis solution that converts voice conversations between customers and service representatives into text, enabling real-time classification and analysis of customer requirements and inquiries. Additionally, by analyzing customer traffic flow patterns, it has meaningful effects on customer targeting and marketing strategy development.
Going forward, KTH's 'DAISY CS Solution' is expected to realize an intelligent AI contact center, bringing revolutionary changes to contact centers at commerce companies such as home shopping and online malls. Through this solution, service representatives can resolve customer requirements more quickly, improve products and services, enhance work efficiency, and increase customer satisfaction through real-time issue detection. Real-time VOC analysis also enables improvement of the service representative work environment, such as filtering problematic consumers.
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