KT to Introduce AI to Insurance and Healthcare
Published2018.03.20 11:09KT announced that it signed a memorandum of understanding (MOU) with Lina Life Insurance at Lina Life Insurance's headquarters in Jongno-gu, Seoul, to 'strengthen healthcare business and innovate digital-based businesses.'
Through this business agreement, KT will leverage AI technology to support Lina Life Insurance's efforts to diversify its healthcare services and develop a simple insurance management service. The two companies also plan to pursue AI-based call center innovation.
In particular, KT's AI speaker, GiGA Genie, will be integrated with Lina Life Insurance's healthcare services to make them easier and more enjoyable for customers to use. This will enable services such as children's dental health management, explanations of difficult medical terms, and guidance on insurance claim forms.
Giga Genie, which recently surpassed 600,000 subscribers, is bolstering its content competitiveness through business partnerships with diverse sectors, including ice cream, hamburgers, and travel products. This collaboration with Lina Life Insurance is expected to expand Giga Genie's reach to the insurance and healthcare sectors, providing significant customer convenience.
In addition, KT plans to apply artificial intelligence call center solutions to Lina Life Insurance's call center, including technology that converts customer voices into text (STT, Speech To Text) and technology that automatically classifies topics and keywords (TA, Text Analysis). This technology will allow Lina Life to analyze customer information in real time based on big data, enabling differentiated services such as contract renewal and product recommendations.
KT plans to continue to develop innovative services in areas such as AI, 5G, IoT, and next-generation media through new ICT technologies, in collaboration with Lina Life Insurance.
KT's Ku Hyeon-mo, head of the business planning division, said, "KT and Lina Life Insurance will provide new services and lead business innovation in the healthcare and insurance fields through cooperation across heterogeneous industries such as ICT and insurance." He added, "We will work together to achieve Lina Life Insurance's digital innovation through KT's advanced artificial intelligence technology."
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