AI adoption scale tripled over the past year
Maturity of AI capabilities and corporate commitment are driving growth.
We Must Find a Breakthrough in Creative Ways to Address the Shortage of Skilled Manpower

It has been found that the shortage of AI personnel is intensifying as the adoption of AI increases.
Gartner announced the results of the 2019 CIO Survey on the 21st.

According to Gartner, the number of companies adopting AI has increased by 270% over the past four years and tripled in the past year alone.

It was also revealed that while companies across all industries are utilizing AI for various applications, they are experiencing a severe shortage of skilled personnel.

Chris Howard, Senior Research Vice President at Gartner, explained, “Four years ago, AI implementation was uncommon, so only 10% of all respondents said they had adopted AI or were planning to adopt it soon,” adding, “In the 2019 survey, that number increased significantly to 37%, which is a 270% increase in just four years.” He added, “CIOs at companies that have not yet adopted AI should be concerned that their competitors are highly likely to have adopted it.”

The adoption of AI, which stood at 25% in 2018, increased to 37% this year, tripling over the past year. This massive growth appears to have been achieved as AI capabilities have matured significantly, leading companies to demonstrate a greater commitment to implementing related technologies.

"General AI that can completely replace complex tasks is still a long way off, but we have already entered the dimension of AI-augmented work and decision science, which Gartner calls 'augmented intelligence'," said Vice President Howard.

CIOs recognize that sustainable digital transformation and business automation are interconnected. AI has established itself as an essential part of all digital strategies and is already being utilized across various fields.

According to the survey results, 52% of telecommunications companies have adopted chatbots, and 38% of healthcare companies rely on computer-assisted diagnostics. Other examples of applying AI to operations include fraud detection and customer segmentation.

As more companies use AI, it becomes increasingly clear what the difficulties of AI implementation are. 54% of respondents to the Gartner Research Circle Survey cited a shortage of skilled personnel as the biggest challenge facing companies.

"If there is a lack of suitable AI talent, one could consider investing in training programs for employees with experience in statistics or data management," said Vice President Howard. "Some companies also create opportunities for job sharing with their ecosystems and business partners."

Meanwhile, the purpose of the 2019 Gartner CIO Survey is to support CIOs and IT leaders in establishing and validating their annual business agendas. Gartner collected data from over 3,000 CIOs across major industries in 89 countries worldwide, representing $15 trillion in revenue and public sector budgets and $284 billion in IT spending.