KT Customer Center has simultaneously achieved selection as a top-performing company in 2 categories of the Call Center Quality Index (KS-CQI) administered by the Korean Standards Association and received the AX Contact Center Innovation Award, earning recognition for the achievements of its AI-based customer consultation system.

 

On the 15th, KT announced that it has been selected as a top-performing company in 2 categories—mobile communications and ultra-high-speed internet/IPTV—at the 'Call Center Quality Index (KS-CQI)' administered by KSA (Korean Standards Association). The mobile communications category marks 12 consecutive years of awards, while the ultra-high-speed internet/IPTV category marks 13 consecutive years.

KT also received the 'AX Contact Center Innovation Award' for achievements in customer center innovation based on AI technology, achieving a triple crown in this evaluation.

 

 

The representative service, AI voice bot 'Genie,' operates 365 days, 24 hours.

 

 

Furthermore, the company is broadening service accessibility by operating sign language consultation for deaf customers and a dedicated multilingual consultation center for international customers.

 

Choi Se-jun, Senior Executive Director of Customer Strategy Headquarters at KT Customer Division, stated, "We will provide customers with differentiated consultation experiences by combining customer center innovation based on AX with thoughtful, people-centered care."