A fire occurred due to battery burnout.
As of September 1, a total of 35 cases, both domestic and international, were received through the service center.

Samsung Electronics announced that it has decided to replace all Galaxy Note 7 units with new products in connection with the explosion incident.

At the announcement of the quality analysis results for the Galaxy Note 7, Samsung Electronics stated that battery failure occurred in some products, leading to fires.

According to the announcement, as of September 1, a total of 35 cases were received through service centers both domestically and internationally, which is equivalent to 24 defective units out of every million, and the cause analysis confirmed that the issue was with the battery cell itself.

In response, Samsung announced that while a detailed analysis is underway, they have decided to halt sales and exchange the devices for the new Galaxy Note 7, prioritizing consumer safety.


The following is the full text of the announcement regarding the Galaxy Note 7.

Galaxy Note 7 announcement

To our valued customers who cherish and love Samsung Electronics products
We deeply appreciate your unwavering support.
The Galaxy Note 7 released by Samsung Electronics on August 19th
Battery burnout has been reported in some products.

Due to this burning phenomenon shortly after the launch of the new product
To the customers who experienced inconvenience while using the product and to those who love our product
I am very sorry for causing concern to everyone.

As of September 1, a total of 35 cases domestically and internationally
It was received through the service center, and
This is a level where 24 out of 1 million units are defective.
The cause analysis confirmed that the issue was with the battery cell itself.

To identify potentially defective quantities together with the battery supplier
Although a detailed analysis is in progress,
We will stop sales with consumer safety as our top priority.
As the new Galaxy Note 7, regardless of when purchased
We decided to exchange it for you.

However, it is expected that it will take about two weeks to procure materials and prepare the product.

We plan to exchange it for a new product as soon as possible,
For customers who visit the service center even before the product is ready, we will check for any issues and take appropriate action.

The exchange availability period by country is based on what is being used in each country
Considering the supply situation of specific parts
We will notify our customers as soon as possible.

We apologize for the inconvenience caused to our valued customers.
I sincerely apologize once again.

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