Genesis Launches Platform for Next-Generation Customer Experience
Published2017.05.24 18:47Genesis has launched G-NINE™. Leading the next generation of omnichannel platforms, G-NINE enables enterprises of all sizes to deliver exceptional customer experiences.
“G-9 is an innovation framework provided by Genesys that supports all organizations in successfully growing in the field of digital customer experience innovation,” said Merijn te Booij, Chief Marketing Officer (CMO) of Genesys. “It meets the needs of organizations that must respond to customer behavior and expectations, as well as customers who want easy, efficient, and personalized services, in terms of the speed and cost of technological innovation.”
The Genesis Customer Experience Platform supports companies in operating their smartest businesses through innovative features and comprehensive services developed based on deep thinking akin to the human brain, the sensitivity of human senses, and integrated capabilities. This enables companies to perfectly manage their customer journeys.
“Genesys’ solutions are designed not only to support smart business operations but also to enable easier and more effective communication. G-9 is a deep and comprehensive solution that other solutions cannot provide, and this has already been proven through various use cases,” said Merlein T. Bui, CMO of Genesys, adding, “I am confident that G-9 will become the most powerful customer experience solution in the industry.”
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