Limelight Networks, Customer Satisfaction Index Rises for 7 Consecutive Times
Published2017.10.11 12:40Limelight Networks announced that its Net Promoter Score (NPS), a customer satisfaction metric, has steadily increased since 2013, reaching 84 points. Limelight’s NPS rose by 14 points last year and has increased for seven consecutive surveys.
The Net Promoter Score (NPS) is a metric that measures a customer's willingness to recommend a company's products or services to others, expressed as a numerical value ranging from -100 to 100. Limelight Networks utilizes this NPS as a metric for customer satisfaction. In other words, the company improves its services and support based on direct customer feedback obtained through surveys.
Bob Lento, CEO of Limelight Networks, stated, "Limelight's turnaround is directly linked to increasing customer satisfaction with our products and services," adding, "I am very satisfied that the Net Promoter Score (NPS) is continuously rising and overall improvements are being made." “I am convinced that the rise in NPS is proof that Limelight is being recognized as a top-performing technology company,” he said.
George Vonderhaar, CSO of Limelight Networks, stated, "Limelight is focused on expanding geographically to provide superior quality, offer features and benefits that meet specific customer needs, and offer better customer support. Meeting customer needs is the top priority for all Limelight employees. I believe this achievement is the result of recognition for the dedication and efforts of our employees who are focused on customer service."
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