LG Uplus announced that the number of users of its AI-based consultation service 'U-Bot' surpassed 120,000 in just two weeks.

'U-Bot,' a conversational chatbot capable of natural language recognition, recorded 120,000 cumulative users and 150,000 consultations within 13 days of its launch. It garnered a positive response from users by rapidly handling an average of over 10,500 customer inquiries per day.

'U-Bot' is an artificial intelligence chatbot that provides year-round consultation via PC or mobile. You can use the consultation service regardless of your device by accessing the LG Uplus website.

According to LG Uplus, the most frequent inquiries to 'U-Bot' over the past two weeks were related to service requests and processing. Applying for or changing rate plans, paying bills, and exchanging data accounted for more than 60% of the total. In addition, inquiry tasks such as checking memberships or events accounted for 25%, while everyday conversations like New Year's greetings made up 10%.

The ratio of PC and mobile users was 57% and 42%, respectively. Due to the nature of chatbot services, the proportion of PC users, for whom text input is easier, was slightly higher.

Users of 'U-bot' in their 20s and 30s accounted for more than half of the total. Based on the number of conversations, the highest percentages were seen in the 20s (28%), 30s (27%), and 40s (24%).

An official from LG Uplus explained, “‘U-Bot’ began to gain popularity in a short period of time, with notable usage by customers in their 20s and 30s who have high accessibility to mobile and PCs,” adding, “In particular, because ‘U-Bot’ is based on ‘machine learning’ that evolves by collecting and learning data, it will be able to provide even more sophisticated consultations as time goes on.”

"U-Bot," an AI agent launched on the 22nd of last month, is a service that combines LG CNS's "Danbi" solution with LG Uplus's wired and wireless service consultation scenarios. It enables consultations on billing, real-time data usage, and affiliate card benefits, as well as everyday conversation, via mobile and PC.