CRMI's NFSB Award with Best in Class

Mouser Electronics announced that it has won the NorthFace ScoreBoard Award (NFSB) from the Customer Relationship Management Institute (CRMI) for the sixth consecutive year.

This NFSB award was given to companies that provided outstanding customer service and support activities throughout 2017. Mouser received a customer satisfaction score of 99 percent based solely on customer evaluations.

John Alexander Maraganis, President and CEO of CRMI, explained, “We award the NFSB Award to companies that go beyond providing exemplary customer service and strive to provide service that exceeds customer expectations.”

Mark Burr-Lonnon, Senior Vice President of Global Services and EMEA & APAC at Mouser, said, “It is an honor to win the NFSB award for the sixth consecutive year. I attribute this honor to our employees around the world who are doing their best to ensure all customers are satisfied with Mouser’s services.”

CRMI measures customer satisfaction and loyalty four times a year on a 5.0 scale across areas such as technical support, field service, customer service, and customer management. NFSB award-winning companies received a score of 4.0 or higher (or an equivalent score) based solely on responses from their own customers. Mouser received a score of 4.8, the same as last year.

"Mouser is doing its best every day to provide best-in-class service. We are even more pleased to have our efforts recognized in this way," said Vice President Ver-Ronon.

"The NFSB has been recognized for the objectivity of its selection of customer service excellence in that only customers can participate in the voting process for award winners," said President Maraganis. "Companies that consistently receive a score of 4.0 or higher are called the 'loyalty zone,' and because these companies maintain profitable customer relationships over the long term, it is not easy for competitors to overcome this barrier."