SK Telecom (CEO Park Jung-ho) has improved the convenience of conversations for all citizens with its AI-powered T Phone.

SK Telecom announced on the 6th that it has released 'T Phone 10.3.0 version', which has significantly improved the convenience of conversations for customers.

Through this update, SKT has significantly improved the convenience of phone use for customers by adding features such as ‘SK Telecom Chatty (hereinafter referred to as Chatty)’, an AI chatbot that responds to customers, and ‘Voice View’, which allows simultaneous voice calls and text communication.

'Chatty' is a chatbot that allows customers to have 1:1 consultations within the T phone app. For example, if a customer types 'rate inquiry' into Chatty, they can receive a response regarding the current real-time usage fee and the current month's billing fee.

In addition to answering basic questions through T Phone's chat, customers can also use services such as gifting data and using refill coupons.

Additionally, if a customer receiving counseling through chat needs to chat directly with a counselor, the service supports a function that connects the customer to a counselor, helping the customer receive smooth counseling.

SKT expects that through Chatty, customers will be able to quickly receive information they want to check without having to wait to be connected to a customer service representative.

'T Phone Android 10.3.0 version' also added the 'Voice View' feature, which allows voice calls to be communicated as text messages, similar to messengers.

Voice View is a feature that uses AI technology to convert voice into text and convert text to speech, enabling smooth calls even in situations where voice conversation is difficult.

SKT will provide the Voice View feature first to customers with hearing and speech impairments.

When a hearing-impaired customer answers a call using Voice View, T Phone converts the caller's voice into text and transmits the call content to the messenger window. The caller can hear the text written by the hearing-impaired customer in NUGU's voice. The NUGU voice used for calls can be changed in the T phone settings.

SKT conducted a preliminary test of the Voice View function with the Seoul Metropolitan Branch of the Korea Association for the Deaf in July.

Heo Jeong-hoon, president of the Seoul Metropolitan City Association for the Deaf, said, “Voice View’s voice-to-text conversion function is a groundbreaking feature for people with hearing and speech impairments, and we expect it to provide convenience in making calls.”

Voice View is available for free subscription through the T World app, customer service center, and distribution channels. However, only customers registered with SKT for welfare discounts on telecommunications bills for those with hearing or speech impairments can sign up and use the service.

SKT plans to expand the Voice View feature to all customers who want to use it in situations where it is difficult to receive calls (such as meetings or public transportation).

In addition, SKT plans to introduce an 'AI call recording' function within the year that uses AI technology to distinguish between speakers and convert recorded voice calls between two parties into text.

SKT AI&CO Head Lee Hyun-ah (Company Head) said, “As T Phone is a beloved service, we will provide convenience in various fields,” and “We will continue to strive to create ESG value by utilizing AI technology.”