TeamViewer has unveiled 'Tia Reporting,' a conversational AI feature designed to streamline data analysis for corporate IT departments. The core of this feature is the ability to generate real-time dashboards using only natural language input, enabling immediate assessment of IT operational status.

TeamViewer announced on the 31st that it unveiled this feature at the Gartner Digital Workplace Summit held in San Diego, USA, on March 23 (local time). TIA Reporting is scheduled to be integrated into TeamViewer DEX, TeamViewer’s digital employee experience solution for enterprises.

In existing IT analysis environments, the process of separately extracting and organizing necessary metrics was lengthy, often resulting in delays in responding to failures or checking performance. TeamViewer explained that TIA Reporting is designed to reduce these procedures and allow users to immediately configure necessary screens using only question-based commands.

This feature incorporates operational data collected from devices, application performance, and employee experience metrics. Administrators can identify the root cause of problems in real time by adjusting filters, timeframes, and visualization methods without the need for separate coding. It was also presented as a feature that multiple departments can share the same indicators simultaneously.

Adrian Todd, Vice President of Product Management at TeamViewer, stated that this feature is designed to reduce reliance on data analytics personnel or BI organizations, enabling those who need it to directly access information when they need it. He also explained that this is a result of TeamViewer's expansion of AI capabilities, alongside Autonomous Endpoint Management (AEM), which is scheduled for release this summer.

Lee Hye-young, CEO of TeamViewer Korea, stated that corporate competitiveness depends not merely on system operations, but on the speed of improvement in employee experience and productivity. Along with this announcement, TeamViewer unveiled the global campaign 'Fix it before they feel it,' which embodies the direction of DEX and AEM, and expressed its intention to continue its strategy of shifting IT operations from a reactive approach to a prevention-oriented one.