"All office workers will become agent managers"
Published2026.08.28 10:04At the Dell Technologies Forum 2026, Matt Dunfee, Senior Vice President at Dell Technologies headquarters, forecast that in the AI era, every worker will take on the role of managing dozens to thousands of agents, and emphasized that rather than simply adding AI to existing tasks, processes themselves must be redesigned. He pointed out that the success or failure of AI adoption depends not on technology itself, but on cost efficiency, data preparation, and AI economics, prototyping, and change management.
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