Since the launch of the customer center app 'Tok Search', the number of users of the search function has exceeded 700,000 per month
Consulting with the same sentences you normally use… Available on PC from September

KT announced on the 23rd that the number of users of the AI-based 'Talk Search' function, which was first introduced by a domestic telecommunications company in October of last year in its customer center app, has more than doubled, exceeding 700,000 per month.

'Talk Search' is a chatbot (chatbot, conversational robot) function that uses Korean language processing technology that KT has independently developed and holds a domestic patent for. Combined with KT's big data analysis technique and a vast knowledge DB, it can accurately understand and process customer intentions.

The KT Customer Center app allows you to ask questions about billing statements, usage, and name changes through conversations with a chatbot. For example, you can receive advice using phrases or words you normally use, such as, “What should I do if I have difficulty using my mobile phone due to military service?” or “When does my mobile phone contract end?”



Starting from September of this year, the ‘Talk Search’ function currently available on mobile phones will also be available on the Olleh.com homepage. In addition, ‘Talk Search’ will also provide customer-specific benefits and key activity notification functions.

Meanwhile, the KT Customer Center app revamped its main screen by launching Talk Search last October. You can easily check membership, bundled products, etc., focusing on the data usage inquiry, which is the most frequently used menu in the customer center app. In addition, it provides a customized screen suitable for customers using the WiBro rate plan and the youth AL rate plan.

KT Marketing Strategy Headquarters Managing Director Lee Pil-jae said, “We are delighted that the AI-based ‘Talk Search’ of our customer center app has received such a great response from customers,” and added, “We will continue to gradually expand our services to finance, commerce, and other areas based on KT’s innovative technologies.”